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Terms of Service and Legal Policies

Last Updated: 17th October 2025

1. Website Terms of Use

1.1 Acceptance of Terms

By using this website, you agree to be bound by these terms and conditions. If you do not accept them, please do not continue to use the site.

1.2 Changes to These Terms

We may update these terms at any time. Continued use of the site after updates are posted will constitute your acceptance of any changes.

1.3 Use of Website

You agree to use this website lawfully, and in a way that does not infringe on the rights of others or restrict their access to the site.

2. Appointment Terms (MyWellnessConnected)

2.1 Booking & Confirmation

  • A confirmation email, joining instructions and medical history form will be sent once your booking is accepted.

2.2 Cancellation Policy

  • Please give at least 48 hours’ notice if you need to cancel or reschedule.

  • Cancellations within 48 hours will incur a 50% charge.

  • Cancellations within 24 hours or Missed appointments (no-shows) may be charged the full fee.

2.3 Payment Terms

  • Payment is due in advance of treatment unless otherwise arranged or paying cash at appointment.

  • We accept online payment, bank transfer or cash.

2.4 Health & Safety

  • Clients must inform us of any medical conditions, injuries, or medications that may affect their treatment.

  • We reserve the right to refuse treatment if we believe it may not be suitable for your health.

  • Aftercare advice may be provided and should be followed for your wellbeing.

2.5 Late Arrivals

  • Please arrive 5 minutes early to ensure you receive your full treatment time.

  • Late arrivals may result in a shorter session, but the full fee will still apply.

3. Product Sales (Adventure Shenanigans)

3.1 Orders & Payments

  • All orders are subject to availability and confirmation.

  • Prices are shown in GBP.

  • Full payment is required at the time of purchase.

  • For custom badge orders, production will only begin after payment is received.

3.2 Custom Orders

  • Custom orders are final and cannot be changed once approved.

  • Slight colour variations may occur due to screen settings, limitations in available thread colours or weaving processes.

  • If a proof is provided, please check it carefully before confirming.

3.3 Shipping & Delivery

  • Estimated delivery times are shown at checkout.

  • Shipping costs are calculated based on weight and destination.

  • We are not responsible for delays caused by couriers or customs.

  • For international orders, you are responsible for any import taxes or duties.

4. Returns & Refunds

4.1 Returns – Standard Items

  • You may return unused, non-custom items in original condition within 30 days for a refund or exchange.

  • You’ll need to provide proof of purchase.

  • Return shipping is your responsibility unless the item is faulty.

4.2 Returns – Custom Items (e.g. personalised swim badges)

  • Due to their personalised nature, custom items are non-refundable unless faulty or incorrect.

  • If your item is defective, contact us within 7 days with a photo and order details.

  • Approved refunds will be issued to your original payment method within 7 business days.

  • If a replacement is requested, we’ll ship the new item once the original is returned (if applicable).

4.3 Exchanges

  • Exchanges are only offered for faulty items.

  • Please contact us first before sending anything back.

4.4 Return Address

Helen Cooper, Faebait Lodge, Muir of Ord, Highlands, IV6 7XB
Please ensure you use tracked postage for valuable items — we can’t guarantee receipt without it.

5. Disclaimers & Limitations of Liability

5.1 Service Disclaimer

  • Our therapies are complementary and not a substitute for medical care.

  • We do not diagnose, prescribe, or offer medical advice.

  • You are advised to consult your healthcare provider if you have any medical conditions or concerns.

5.2 Results May Vary

  • Every individual is unique, and outcomes will differ from person to person.

  • No guarantees are made regarding the results of any treatment or service.

5.3 Product Use

  • Adventure Shenanigans swim badges are decorative and not safety devices.

  • We are not liable for any misuse of products.

5.4 Liability Limit

  • To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential losses.

  • Our total liability will not exceed the amount paid for the product or service in question.

6. Intellectual Property

All content on this website, including logos, images, designs, and text, is the property of Helen Cooper and may not be used or reproduced without permission.

7. Governing Law

These terms are governed by the laws of Scotland, UK.
Any disputes will be resolved under the jurisdiction of Scottish courts.

8. Contact Us

If you have any questions about these policies, bookings, or returns, you can reach us at:

Helen Cooper – MyWellnessConnected
📍 Faebait Lodge, Muir of Ord, Highlands, IV6 7XB
📧 helencooper@mywellnessconnected.com
📞 07557 418834

By using this website and our services, you acknowledge that you have read, understood, and agree to be bound by these terms.